Marketing and Communications Manager Conrad Maldives

Job description

Reporting to the Director of Marketing & Communications (DOMC),the Marketing Communications Manager is responsible for the execution of effective marketing and communications strategies that align with the company’s business goals.

This role is vital in upholding each property’s brand identity and elevating the brand experience through activations in PR and media relations, brand partnerships, digital marketing, community service and social responsibility.

Functioning as the second in command, the Marketing Communications Manager is responsible for the day-to-day operations of the department, ensuring that policies and procedures effectively implemented and followed.

As a brand guardian, the Marketing Communications Manager must always have the brand promise of Conrad Maldives at the heart of their mission.
**What will I be doing?**
As Marketing Communications Manager, you will be responsible for performing the following tasks to the highest standards:
**_MEDIA RELATIONS AND PR_**
·Coordinates media interest and ensures regular contact with target media and appropriate response to media requests.
·Validates and qualifies media requests and marketing partnerships for further reach in reputation and standing.

Vets marketing opportunities for growth in reach.
·Responds to media queries, and coordinates and organizes press and familiarization trips, media stays, and collaborations.
·Entertains the department’s guests, conducting property tours and inspections, as well as coordinating itineraries appropriate for each unique partner stay.
·Liaises with guests and other external stakeholders, such as attending management cocktails, taking on MOD shifts, and coordinating with agencies and partners.
**_ADMIN AND LEADERSHIP_**
·Creates presentations and reports to illustrate the department’s activations and campaigns, including gathering research on relevant matters as needed, ie.

Competitors, trends, etc.
·Carries on the administration of contracts and agreements for the department with external parties, ensuring that we are adhering to company and country compliances.
·Assumes Officer-in-Charge duties of the Marketing Communications department in the absence of the DOMC, taking on additional duties as necessary, such as representing the department in meetings and functions where the presence of Marketing Communications is required.
·Takes on HOD responsibilities and duties, such as being included in the monthly Manager on Duty roster, participating in HOD meetings, etc.
·Supports the DOMC in the department’s daily operations, such as approval of and attending to requests from other departments.
·Maintains effective internal communications to ensure that all relevant departments are aware of marketing objectives.
·Liaises with partners as directed by the DOMC, such as corporate office and contracted PR agencies, service providers, other departments, and various stakeholders.
·Supports all Commercial actions to ensure that we are meeting our departmental goals.
·Takes lead in the creation of reports and presentations that best convey the department’s and/or the properties’ marketing and communications efforts.
·Assists in administrative duties and staying informed and on top of departmental operations, such as budgets and expenditures, tracking of training hours, project KPIs, and schedules.

Provides support in the management and development of the rest of the Marketing Communications team.
**_COMMUNICATIONS_**
·Imbibes each property’s brand identity and keeps up with brand updates.

Assists the DOMC and other stakeholders in upholding the branding guidelines.
·Champions the hotel's media monitoring by maintaining the PR database – doing a regular search and report of media production and news about the resorts online, as well as calculates the social media values that the hotel garners.
·Development and execution of creative concepts that further each property’s brand promise and elevates guest experience, such as annual events and campaigns.

Coordinates and works with other departments and stakeholders for the success of Marketing Communications-related activations.
·Collaborates with F&B, sales, operations, revenue management, and cluster eCommerce teams to ensure alignment of communication campaigns with business goals and distribution strategies.
·Assists the team with ongoing media and PR efforts, including media and influencer relations, press trips and hosting, engaging with partners and collaborators before, during and after their stay.
·Creates copywriting for marketing collateral, press releases, concept papers, and reports.
**_DIGITAL MARKETING_**
·Oversees the development and execution of digital marketing strategies across multiple platforms (web, social, email) aligned with the resort’s overall positioning
·Oversees content and structure of the resort’s Hilton-managed OHW site and microsite.
·Tracks performance metrics using GA4, UTM tracking, and campaign dashboards to measure site traffic, conversions, and revenue attribution.
·Regularly generates reports on brand website performance and YTD progress for internal review and corporate reporting.
·Collaborates with the Digital Marketing Executive and external agencies (e.g. KPI Media, Switching Time) to roll out paid social campaigns.
·Ensures that influencer and media coverage are repurposed effectively across digital channels for brand reach, user-generated content, and SEO benefits.
**What are we looking for?**
A Marketing CommunicationsManagerserving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
·At least 5 years of experience in hotel and/or resort marketing and communications, working in a similar capacity, at a Manager or Assistant Manager level, with a strong background in digital marketing.
·Excellent communications skills, both in verbal and written English, with experience in copywriting.

A writing sample will be required.
·Has an eye for aesthetics and design, and has experience in managing photo and video shoots.
·Is hyper-organized and efficient, a go-getter, and has experience in coordinating events and campaigns, and is able to manage their own time.
·Creative, collaborative and enthusiastic with a thirst for knowledge and career advancement.
·Is personable, sociable, and has experience in entertaining and/or hosting media, press and other guests.
·Thrives in a collaborative environment and is concerned with the development and growth of others.
·Proficient in MS Office – PowerPoint, Word and Excel particularly.

Familiarity with design and template platforms such as or similar to Canva, with some working
·Possesses stellar presentation skills and is comfortable managing various stakeholders.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!
**Job:** _Sales and Marketing_
**Title:** _Marketing and Communications Manager - Conrad Maldives_
**Location:** _null_
**Requisition ID:** _HOT0BW3W_
**EOE/AA/Disabled/Veterans**

Required Skill Profession

Other General